Terms of service
TERMS AND CONDITIONS OF THE amxluxury.com ONLINE STORE
effective from 31.07.2026
TABLE OF CONTENTS
Definitions
Rules for Using the Online Store
Placing Orders
Conclusion and Performance of the Sales Agreement
Prices and Payment Methods
Delivery
Right of Withdrawal from the Sales Agreement
Exclusions from the Right of Withdrawal
Lack of Conformity of Goods with the Contract and Complaints
Services Provided Electronically
Personal Data
Out-of-Court Complaint Handling and Redress Procedures
Final Provisions
§ 1. DEFINITIONS
Seller – Asepta Dariusz Wąsikiewicz, Radosław Wąsikiewicz, Mateusz Wąsikiewicz Civil Partnership, ul. Tadeusza 1, 43-382 Bielsko-Biała, Poland, Tax ID (NIP): 547-221-93-81, REGON: 386166780.
Online Store or Store – the online store operated by the Seller at amxluxury.com
Buyer – a natural person, legal person or organisational unit without legal personality making purchases in the Store.
Consumer – a natural person entering into a legal transaction with an entrepreneur which is not directly related to that person’s business or professional activity.
Entrepreneur with Consumer Rights – a natural person entering into an agreement directly related to their business activity where the content of the agreement indicates that it is not of a professional nature for that person, in particular having regard to the subject matter of their business activity.
Whenever rights granted to a Consumer under these Terms and Conditions also apply accordingly to an Entrepreneur with Consumer Rights, the term “Consumer” shall also include such an entrepreneur unless a specific provision states otherwise.
Product or Goods – a movable item offered for sale in the Store, in particular a cosmetic product, dietary supplement, food product or another product included in the Store’s current range.
Product Page – a subpage of the Store containing information about a particular Product, including in particular its name, description, composition, price and other information required by law.
Order – a declaration of intent made by the Buyer with the purpose of directly concluding a Sales Agreement with the Seller for one or more Products selected in the Store.
Sales Agreement – an agreement for the sale of a Product concluded between the Seller and the Buyer via the Online Store.
Order Form – an interactive form enabling an Order to be placed without the need to create an Account.
Account – an individual Buyer profile created in the Seller’s IT system, enabling access to specific functionalities of the Store.
Cart – a Store functionality enabling the Buyer to select Products before placing an Order.
Business Day – a day from Monday to Friday, excluding statutory public holidays in Poland.
Delivery – a paid or free-of-charge service, depending on the current offer, consisting in delivering the Goods to the place indicated by the Buyer.
Personal Collection Point – the place where a Product may be collected personally, located at:
ul. Tadeusza 143-382 Bielsko-BiałaPoland.
Proof of Purchase – a document confirming the purchase, in particular a VAT invoice, fiscal receipt or electronic receipt.
Terms and Conditions – these Terms and Conditions of the Online Store.
Newsletter – an electronically supplied service consisting in the sending of commercial, marketing or business information relating to the Seller, provided that the recipient has given any consent required by law.
§ 2. RULES FOR USING THE ONLINE STORE
These Terms and Conditions set out the rules for using the Store, placing Orders, concluding and performing Sales Agreements and providing services electronically.
These Terms and Conditions are made available to the Buyer free of charge in a manner allowing them to be obtained, reproduced, recorded and stored.
To use the Store, the following are required:
a) a device with Internet access,b) an up-to-date web browser,c) an active e-mail address,d) where necessary for the proper operation of the Store – support for cookies and JavaScript.
The Buyer is required to use the Store in compliance with applicable law, principles of social coexistence, good practices and these Terms and Conditions.
It is prohibited to:
a) provide unlawful content,b) undertake activities that interfere with the operation of the Store,c) attempt to gain unauthorised access to the Seller’s systems,d) infringe the rights of the Seller or third parties.
Materials available in the Store, including in particular photographs, graphics, descriptions, designations and other content, may be protected by law. Their use beyond permitted use requires an appropriate legal basis or the consent of the entitled party.
Agreements concluded through the Store are concluded in Polish.
§ 3. PLACING ORDERS
The Store enables Orders to be placed 24 hours a day, 7 days a week, subject to technical interruptions.
The Buyer may place an Order:
a) without registering an Account, using the Order Form, orb) after logging into an Account.
In order to place an Order, the Buyer:
a) selects a Product or Products,b) adds them to the Cart,c) provides the data necessary to process the Order,d) selects the method of Delivery,e) selects the payment method,f) reviews the Order summary,g) accepts the Terms and Conditions where required,h) confirms the Order using a button clearly indicating an obligation to pay, for example “Order with obligation to pay”.
Before placing an Order, the Buyer is provided with information concerning in particular:
a) the main characteristics of the Product,b) the Product price including taxes,c) Delivery costs and other costs, if applicable,d) available payment methods,e) methods and deadlines for Order fulfilment,f) the right of withdrawal, where applicable.
The Buyer is required to provide data that are accurate and consistent with the actual state of affairs.
Provision of data necessary to perform the Sales Agreement is required in order to process the Order.
Placing an Order constitutes an offer by the Buyer to conclude a Sales Agreement with the Seller.
After the Order has been placed, the Seller sends confirmation of receipt of the Order to the Buyer’s e-mail address.
The Sales Agreement is concluded when the Seller sends the Buyer confirmation that the Order has been accepted for processing.
The Seller provides the Consumer with confirmation of the concluded Sales Agreement on a durable medium, in particular by e-mail.
§ 4. CONCLUSION AND PERFORMANCE OF THE SALES AGREEMENT
The Seller processes Orders in the order in which they are accepted, subject to Product availability.
Information regarding the expected Order processing time is provided in the Store or during the ordering process.
In the case of advance payment, Order processing may begin after receipt of payment has been confirmed by the Seller or the payment service provider.
In the case of cash on delivery, Order processing begins after the Order has been accepted by the Seller.
If the Seller is unable to process the Order within the agreed period, the Buyer will be informed without undue delay.
If a Product is unavailable, the Seller will promptly inform the Buyer and refund any payments already made.
If a Buyer who is a Consumer wishes to cancel an Order before dispatch, they may contact the Seller. This does not limit the Consumer’s statutory right of withdrawal from the Sales Agreement.
Termination or blocking of the Buyer’s Account does not automatically terminate Sales Agreements validly concluded beforehand.
§ 5. PRICES AND PAYMENT METHODS
Product prices are stated in Polish zloty and include applicable taxes.
The Product price does not include Delivery costs unless the Store expressly states otherwise.
The total Order cost is presented to the Buyer before the Order is placed.
The Seller may change Product prices. Such changes do not affect Sales Agreements concluded before the price change.
Where the Seller communicates a reduction in the price of a Product, the Seller applies the rules concerning the presentation of the lowest price of the Product applicable during the period required by law.
Available payment methods are indicated each time during the Order process.
They may include in particular:
a) bank transfer,b) electronic payment through a payment service provider,c) cash on delivery,d) payment upon personal collection, where such an option is currently available.
The Seller issues sales documentation in accordance with applicable law.
Where electronic receipts are used, the fiscal document may be issued electronically in accordance with applicable law.
§ 6. DELIVERY
Delivery is carried out within the territory of the Republic of Poland unless the current information in the Store states that Delivery is also available to other countries.
Current Delivery methods and prices are presented to the Buyer before the Order is placed.
Delivery may be made in particular:
a) by courier,b) to a collection point or parcel locker, where such an option is available,c) by personal collection.
The Buyer is required to provide a correct Delivery address.
The Seller is liable to the Consumer for the Goods until they are handed over to the Consumer or to a third party designated by the Consumer other than the carrier, subject to cases provided for by law.
§ 7. RIGHT OF WITHDRAWAL FROM THE SALES AGREEMENT
A Consumer who has concluded a distance Sales Agreement may withdraw from it without giving any reason within 14 days.
The withdrawal period begins:
a) for an agreement under which the Seller delivers Goods – on the day on which the Consumer or a third party designated by the Consumer other than the carrier takes possession of the Goods,
b) for an agreement covering several Goods delivered separately, in batches or in parts – on the day on which the Consumer or a third party designated by the Consumer takes possession of the last Goods, batch or part.
To exercise the right of withdrawal, the Consumer should inform the Seller of their decision by means of an unequivocal statement.
The statement may be submitted:
a) by post to:
Aseptaul. Tadeusza 143-382 Bielsko-BiałaPoland,
b) by e-mail to: amxluxury@amxluxury.com
The Consumer may use the model withdrawal form constituting Appendix No. 1 to these Terms and Conditions, but this is not mandatory.
The withdrawal deadline is met if the statement is sent before the expiry of the withdrawal period.
After receiving a withdrawal statement electronically, the Seller shall promptly confirm receipt on a durable medium.
In the event of withdrawal from the Sales Agreement, the agreement is deemed not to have been concluded.
The Consumer is required to return the Goods to the Seller without undue delay and no later than 14 days from the date on which the Consumer informed the Seller of the withdrawal.
The deadline is met if the Goods are sent before it expires.
The Goods should be returned to:
Aseptaul. Tadeusza 143-382 Bielsko-BiałaPoland.
The Consumer bears the direct cost of returning the Goods unless the Seller expressly agrees to bear that cost.
The Seller shall refund all payments received from the Consumer in connection with the agreement, including the cost of delivering the Goods to the Consumer, no later than 14 days from the date of receipt of the Consumer’s withdrawal statement.
If the Consumer selected a Delivery method more expensive than the least expensive standard Delivery method offered by the Seller, the Seller is not obliged to refund the additional cost resulting from the Consumer’s choice.
Refunds are made using the same method of payment used by the Consumer unless the Consumer expressly agrees to another method that does not result in any costs for the Consumer.
The Seller may withhold the refund until the Goods have been returned or until the Consumer provides proof that the Goods have been sent back, whichever occurs first.
The Consumer is liable for any reduction in the value of the Goods resulting from handling them in a way that goes beyond what is necessary to establish their nature, characteristics and functioning.
§ 8. EXCLUSIONS FROM THE RIGHT OF WITHDRAWAL
The right of withdrawal from a distance agreement does not apply to the Consumer in cases specified by applicable law.
In relation to the Store’s product range, this may concern in particular an agreement:
a) for the supply of Goods which are liable to deteriorate or expire rapidly,
b) for the supply of sealed Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery,
c) for the supply of non-prefabricated Goods made to the Consumer’s specifications or serving the Consumer’s individual needs, if such Goods are included in the Store’s offer.
The mere opening of Product packaging does not automatically exclude the right of withdrawal. The exclusion applies only where the statutory conditions are met.
Information that the right of withdrawal does not apply to a particular Product will be provided to the Consumer before the Sales Agreement is concluded if the relevant exception applies.
§ 9. LACK OF CONFORMITY OF GOODS WITH THE CONTRACT AND COMPLAINTS
The Seller is liable for the conformity of the Goods with the Sales Agreement in accordance with the Polish Consumer Rights Act.
The Goods are in conformity with the contract if, in particular, their description, type, quantity, quality, completeness, functionality and other characteristics required by law and by the concluded agreement are consistent with the contract.
The Seller is liable for any lack of conformity of the Goods with the contract existing at the time of delivery and disclosed within 2 years from that time, unless the shelf life of the Goods, as specified by the Seller, its legal predecessors or persons acting on their behalf, is longer.
If the Goods are not in conformity with the contract, the Consumer may request:
a) repair of the Goods, orb) replacement of the Goods.
The Seller may replace the Goods instead of repairing them, or repair them instead of replacing them, if the method chosen by the Consumer is impossible or would involve excessive costs compared with the alternative method of bringing the Goods into conformity.
If both repair and replacement are impossible or would involve excessive costs, the Seller may refuse to bring the Goods into conformity with the contract.
Repair or replacement shall be carried out within a reasonable time from the moment the Seller is informed of the lack of conformity and without excessive inconvenience to the Consumer.
The costs of repair or replacement are borne by the Seller.
In the circumstances specified by law, the Consumer may submit a statement requesting a price reduction or – in the case of a material lack of conformity – withdraw from the Sales Agreement.
Such rights apply in particular where:
a) the Seller has refused to bring the Goods into conformity with the contract,
b) the Seller has failed to bring the Goods into conformity with the contract,
c) the lack of conformity continues despite an attempt to remedy it,
d) the lack of conformity is sufficiently serious to justify an immediate price reduction or withdrawal from the agreement,
e) it is clear from the Seller’s statement or the circumstances that the Seller will not bring the Goods into conformity within a reasonable time or without excessive inconvenience to the Consumer.
The Consumer may not withdraw from the agreement if the lack of conformity is insignificant.
A complaint may be submitted:
a) in writing to:
Aseptaul. Tadeusza 143-382 Bielsko-BiałaPoland,
b) electronically to: amxluxury@amxluxury.com
A complaint may include in particular:
a) the complainant’s details,b) the Order number, if known,c) a description of the lack of conformity,d) the date on which it was identified,e) the Consumer’s request.
The absence of any of the above elements does not automatically result in rejection of the complaint if the subject matter of the complaint and the identity of the complainant can be established.
Proof of purchase, in particular a receipt, may facilitate the complaint procedure, but the Seller does not make acceptance of a complaint conditional solely on presentation of a fiscal receipt.
The Seller shall respond to a Consumer complaint within 14 days from the date of receipt.
Failure to respond within the period provided by law shall have the consequences specified in applicable law.
In connection with a complaint, the Consumer shall make the Goods subject to repair or replacement available to the Seller. The Seller shall collect the Goods from the Consumer at the Seller’s cost where such an obligation arises under applicable law.
If the Consumer withdraws from the agreement due to lack of conformity of the Goods with the contract under the complaint procedure, return of the Goods shall be at the Seller’s cost.
If an adverse reaction, side effect or other unusual bodily reaction occurs after using a Product, the Buyer should discontinue use where required for safety reasons and may report the incident to the Seller at: amxluxury@amxluxury.com
Reporting an adverse reaction does not replace medical consultation or any other action required by applicable law.
The rights set out in this section apply accordingly to an Entrepreneur with Consumer Rights to the extent provided for by applicable law.
§ 10. SERVICES PROVIDED ELECTRONICALLY
The Seller may provide electronically, in particular, the following services:
a) enabling Orders to be placed,b) maintaining an Account,c) providing the Newsletter.
Electronic services are generally provided free of charge unless the Buyer is expressly informed otherwise before a particular service begins.
The agreement for maintaining an Account is concluded for an indefinite period.
The Buyer may terminate the Account at any time without incurring costs by using the relevant Account functionality or by sending a request to: amxluxury@amxluxury.com
The Seller may block or delete an Account in the event of a material breach by the Buyer of:
a) applicable law,b) these Terms and Conditions,c) third-party rights,d) the security or proper operation of the Store.
Where the nature of the breach allows, the Seller may request the Buyer to cease the breach before blocking or deleting the Account.
The Seller will notify the Buyer of the blocking or deletion of the Account using the e-mail address assigned to the Account.
Blocking or deleting an Account does not affect rights and obligations arising from Sales Agreements concluded beforehand.
Subscription to the Newsletter is voluntary.
The Buyer may unsubscribe from the Newsletter at any time by using the unsubscribe link included in the message or by contacting the Seller.
Complaints concerning services provided electronically may be submitted to: amxluxury@amxluxury.com
§ 11. PERSONAL DATA
The Seller is the controller of Buyers’ personal data.
Personal data are processed in accordance with applicable data protection laws, in particular to the extent necessary to:
a) conclude and perform the Sales Agreement,b) operate the Account,c) handle complaints and returns,d) comply with the Seller’s legal obligations, in particular tax and accounting obligations,e) establish, pursue or defend claims,f) conduct marketing activities and send the Newsletter – where an appropriate legal basis exists.
Providing data necessary to conclude and perform the Sales Agreement is voluntary; however, failure to provide such data may make it impossible to conclude or perform the agreement.
Detailed information concerning the processing of personal data, legal bases, retention periods, recipients of data and the rights of data subjects is contained in the current Privacy Policy available in the Store.
The Privacy Policy constitutes a separate information document.
§ 12. OUT-OF-COURT COMPLAINT HANDLING AND REDRESS PROCEDURES
After exhausting the complaint procedure, the Consumer may use out-of-court consumer dispute resolution procedures.
The Consumer may obtain information about available amicable dispute resolution methods in particular from:
a) the competent municipal or district consumer ombudsman,b) consumer organisations,c) the Trade Inspection Authority,d) the websites of the Polish Office of Competition and Consumer Protection concerning out-of-court consumer dispute resolution.
Use of out-of-court dispute resolution is voluntary unless applicable law provides otherwise.
Information about the competent ADR entity may be provided to the Consumer where a dispute has not been resolved during the complaint procedure, in accordance with applicable law.
These Terms and Conditions do not limit the Consumer’s right to pursue claims before a competent court.
§ 13. FINAL PROVISIONS
These Terms and Conditions shall apply from 31.07.2026.
Sales Agreements are governed by the version of the Terms and Conditions in force at the time the agreement is concluded.
The Seller may amend these Terms and Conditions for valid reasons, including in particular:
a) changes in applicable law,b) changes in payment or Delivery methods,c) changes in the scope of services provided electronically,d) changes in the Seller’s details,e) the need to adapt the Terms and Conditions to decisions, recommendations or judgments of competent authorities or courts,f) technical or organisational changes relating to the functioning of the Store.
Amendments to the Terms and Conditions do not affect Buyers’ acquired rights or Sales Agreements concluded before the amendments enter into force.
In the case of services provided under agreements of a continuous nature, in particular Account maintenance, the Buyer will be informed of amendments to the Terms and Conditions in a manner allowing the Buyer to review the new wording.
If the Buyer does not accept amendments relating to a service provided on a continuous basis, the Buyer may terminate that service without additional costs.
In matters not regulated by these Terms and Conditions, the applicable provisions of Polish law shall apply, in particular:
a) the Polish Civil Code,b) the Polish Consumer Rights Act of 30 May 2014,c) the Polish Act on Providing Services by Electronic Means of 18 July 2002,d) personal data protection legislation,e) legislation governing out-of-court consumer dispute resolution.
These Terms and Conditions are not intended to exclude or restrict any mandatory rights of Consumers. In the event of a conflict between a provision of these Terms and Conditions and mandatory law, the mandatory legal provision shall prevail.
APPENDIX NO. 1
MODEL WITHDRAWAL FORM
This form should be completed and returned only if you wish to withdraw from the agreement.
Addressee:Asepta Dariusz Wąsikiewicz, Radosław Wąsikiewicz, Mateusz Wąsikiewicz Civil Partnershipul. Tadeusza 143-382 Bielsko-BiałaPolande-mail: amxluxury@amxluxury.com
I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale for the following Goods:
..............................................................................
..............................................................................
Date of conclusion of the agreement / receipt of the Goods (*):..............................................................................
Order number:..............................................................................
Name of Consumer(s):..............................................................................
Address of Consumer(s):..............................................................................
Date:..............................................................................
Signature of Consumer(s) – only if this form is submitted on paper:
..............................................................................
(*) Delete as appropriate.
APPENDIX NO. 2
SAMPLE COMPLAINT FORM
Buyer details:Name and surname: ............................................................Address: ....................................................................E-mail: .....................................................................Telephone: ..................................................................
Order number:..............................................................................
Name of the Product subject to complaint:..............................................................................
Description of the identified lack of conformity with the contract:..............................................................................
..............................................................................
Date on which the lack of conformity was identified:..............................................................................
Buyer’s request:☐ repair☐ replacement☐ price reduction – where statutory conditions are met☐ withdrawal from the agreement – where statutory conditions are met☐ other: ....................................................................
Date: ........................................................................
Signature – if the form is submitted on paper:
